Refund policy

The current offer

This policy applies to the ATLAS programme offered at a launch price of $199 USD, including one weekly group call for 3 months. It does not enrol you in an ongoing monthly coaching subscription. Any future coaching offer would require a separate agreement with its own price and terms.

Joining the waiting list is free and is not a purchase. Refund conditions apply when you purchase the programme.

General policy

Subject to the consumer rights described below, purchases are final once access to the digital course materials begins. We do not offer discretionary refunds simply for changing your mind, not having time to participate, or not achieving the results you hoped for.

This policy does not exclude refunds or other remedies required by applicable law, including where content or services are not supplied as agreed.

Exceptional circumstances and delivery issues

We will consider full or partial refunds in exceptional circumstances, including:

• A serious illness or injury, or the death of a close family member, within 30 days of purchase that prevents you from participating.
• A duplicate or mistaken charge.
• The programme not being delivered as described, for example, included weekly calls not taking place.

Requests based on exceptional personal circumstances are assessed individually. Statutory rights relating to billing errors, non-delivery or non-conformity are not limited by this discretionary process.

How to request a refund

Email ivoceli@icloud.com within 30 days of purchase for a request under our discretionary policy. Include:

• Your name and the email address used for the purchase.
• A short explanation of what happened.
• Any relevant supporting information. You do not need to share medical details; a short note is enough.

We will reply within 7 days. Approved refunds are returned to the original payment method; processing time depends on the payment provider.

The 30-day request period does not shorten any statutory deadline or remove rights that arise later, such as a failure to deliver an included service. Our assessment does not prevent you from exercising your legal rights or using applicable complaint or payment-dispute procedures.

Consumers in the European Union

Consumers in the EU generally have 14 days from concluding an online contract to withdraw without giving a reason, subject to the applicable exceptions.

For digital course content, the right of withdrawal is lost once supply begins only where you have first expressly consented to immediate supply, acknowledged the resulting loss of that right, and received the required contract confirmation. Purchasing or reading this page alone does not constitute that consent.

Live coaching and other services are distinct from the digital course content. Accessing recorded materials does not by itself waive withdrawal rights for future calls. The applicable service rules govern, including any proportionate payment for services already provided at your express request during the withdrawal period.

To notify us that you wish to withdraw, email ivoceli@icloud.com with your name, purchase email and a clear statement of your decision. Applicable statutory refund deadlines take precedence over the discretionary review process above.

Your statutory rights

Nothing in this policy limits mandatory consumer rights under the law applicable to your purchase. Where those rights provide greater protection, they prevail over this policy.